Support Center

Frequently Asked Questions

Common questions about our partnership process, pricing policies, and operational standards.

Partnership

What types of brands do you partner with?

We partner with authorized brands and manufacturers across multiple product categories including Home & Kitchen, Health & Wellness, Beauty & Personal Care, Sports & Outdoors, Electronics, and Pet Supplies. All partnerships require verified wholesale agreements and clear MAP pricing policies.

How long does the partnership application process take?

Initial review of applications takes 2-3 business days. The complete onboarding process, from first contact to catalog launch, typically requires 4-6 weeks depending on documentation requirements and product catalog size.

What documentation is required for partnership approval?

We require authorized wholesale agreements, MAP pricing policies, product catalog with UPC/EAN codes, brand protection guidelines, and any relevant compliance documentation. All sourcing must be verified through authorized distribution channels.

Pricing & Compliance

How do you ensure MAP compliance?

We use automated price monitoring systems that check all listings multiple times daily. Any pricing violations are immediately corrected. We maintain a 99.2% MAP compliance rate and provide monthly compliance reports to all brand partners.

What happens if pricing violations occur?

Our systems automatically detect and correct pricing violations within hours. We investigate root causes, document the incident, and implement preventive measures. All violations are reported to brand partners in our monthly compliance reports.

Do you offer any unauthorized discounts or promotions?

No. We strictly adhere to manufacturer pricing guidelines and MAP policies. We do not participate in unauthorized discount events, flash sales, or any promotional activity that would violate brand agreements.

Operations

Which marketplaces do you sell on?

We operate seller accounts on Amazon, Walmart, Target+, eBay, and select specialty ecommerce platforms. Marketplace selection for each brand is determined during partnership discussions based on brand objectives and channel strategy.

How is inventory managed?

We maintain inventory through a combination of FBA (Fulfilled by Amazon), WFS (Walmart Fulfillment Services), and our third-party logistics partners. Inventory levels are monitored daily with automatic reorder triggers to prevent stockouts.

What is your order fulfillment process?

Orders are processed same-day and shipped within 24 hours (business days). We maintain 99.8% seller performance metrics across all marketplace accounts with professional customer service and returns processing.

Reporting & Communication

What reporting do brand partners receive?

Monthly reports include sales performance by marketplace and SKU, MAP compliance metrics, account health scores, customer feedback analysis, competitive pricing data, and inventory status. Custom reporting is available upon request.

Who is my primary point of contact?

Each brand partner is assigned a dedicated account manager who serves as your single point of contact for all questions, issues, and strategic planning. You’ll have direct email and phone access to your account manager.

How quickly do you respond to partner inquiries?

We respond to all partner inquiries within one business day. Urgent matters (pricing violations, account issues, stock emergencies) receive same-day response, typically within 2-4 hours.

Still Have Questions?

Our partnership team is available to discuss your specific situation and answer any additional questions.